David Buttress – Inch by inch…

As ever it has been a busy, fun and exciting week at just-eat! I really wonder where the time goes sometimes but we have made two great steps for you our customers.

Firstly we are focusing and have now built a new team that are dedicated to making sure we provide the right restaurant choice to all our customers. We have a dedicated sales team making sure that in every postcode in the UK we have the right balance of restaurant choice. At Just-Eat we want to give you ‘what you want’ not ‘what we have’ and with the help of Larissa (our very own Russian agent) we have analysed the UK so we know what balance of takeaway restaurants that consumers want in every postcode.  Yes it was a great deal of work and I’m glad it wasn’t me that had to do it! Please do keep suggesting your local favourites to us because I read every one of them (i really do, I’m sad like that!). It’ll take us a few months but keep ordering and looking for the new restaurants and I am sure by Christmas you’ll see the only website with a really great choice of UK takeaways.

Secondly customer service, we have worked really hard to improve and give our customers a good experience every time they order. Operational and tech challenges that I have written about before in this blog have not always meant we have got this right but we will and we have made some internal improvements this week that fill me with optimism moving into the second half of 2010.  I really like the way Zappo’s take care of their customers and in just-eat we want to be the best at everything we do, keep talking and telling us how we are doing because we do listen and I am looking forward to the day somebody writes a link in their blog to our customer service page.

On a personal level it has been a long week! I missed a train back to London from Brussels on London due to talking and spending too much time on work at the start of the week, the last train leaves for London at 20:17 and I was still talking takeaway at 19:55 sat 5 stops away from Brussels midi on the metro.  It worked out well because eurostar were very nice about it and just changed my ticket with no quibble and I went back to the restaurant to carry on talking takeaway.   I have also been up and down to Wales 3 times the last two weeks as my dear old dad isn’t very well but I’m sure he’ll be back home soon talking politics and football.